Probil has become entitled to receive the ISO 20000 Information Technologies Service Management System Certification.

 The ISO 20000 focuses on continuous improvement as an obligatory part of all processes, suggests the implementation of an improvement plan and  requires that the plan is implemented. Probil continuously restructures its work processes to ensure the best service.

ISO 20000 documents prepared specifically for the Information Technologies Service Management- provides an integrated management service so that a more efficient service can be provided to clients. ISO 20000 Information Technologies Service Management is based on ITIL operations (Information Technology Infrastructure Library) where the best practices and management processes are defined and explained. The ISO 20000 standard, prepared to improve the activities and structure of IT companies, comprises of many standards relating to the provision of after-sale services.

ISO 20000 Certificate ensures that Probil clients are informed of the service quality and receive the support of a reliable corporation. In addition, it helps in seeing IT skills clearly and getting more accurate information about the services available. Customer satisfaction is achieved through the correct understanding of client needs, with the right service and support. IT management and processing costs are brought down in the service processes and efficient resource management is ensured. The tasks are not repeated, and unnecessary tasks are prevented. Increasing availability of the IT services guarantees the meeting of end-user and business needs, and helps determine the roles and responsibilities of people in the provision of services.

Probil elevates  service quality and performance to the highest  as has been  the case with the ISO 9001 and, BİHİS (bt_POTA) Platinum certifications and offers the most reliable service to its client while improving its operational processes clearly. Probil now adds the ISO 20000 Certificate to its other certificate, to prove that it will offer the utmost corporate support to its clients.